A big sigh of relief this morning. After yesterday's shock about our Comcast bill where we found out that the French family had rented 20 videos at our expense.We were mostly troubled by the question how this could have happened since we put a 4 -digit Lock Pin on our View on Demand feature. Even a very math/ PC savvy person would be hard pressed to go thru the 10,000 possibilities. We could barely remember that pass-code ourselves.Comcast was equally puzzled. Of course they thought we'd left the code floating about.Yeah, right; or that it was the same as the house alarm. Anyway, last thoughts at night, drifting off into a half-awake state sometimes give answers.We have numerous TVs in the house and with the new digital decoders that Comcast introduced last year, we were carried away and got a second for the bedroom, in case we ever want to buy a film there. In fact, we have never used it. And lo and behold, we had only protected the family room TV with a pass code. You would think that your whole system, every TV in the house, then would be protected. Only makes sense. But not so. So that mystery was solved. And even better news this morning.
On perusing our exchange agreement, we found a clause we had put in "You agree to pay for any use of our pay-per-view television service that you do during your stay, if you want it, otherwise we'll deactivate it".
They signed it. That's how we can get our money back, theoretically anyway. Of course they also signed the following, "We will leave the home clean. We will ensure a high standard of cleanliness, and make sure that the floors are vacuumed and mopped, refrigerator emptied of outdated food, stove and oven are grease free, bath and shower are free of mold and grime. You agree to maintain and leave our home in the same state."
What became of that I started to describe.
In not heeding this clause, they actually violated several principles of home exchanges that that website lists at the top. More about that....
Advice #3: make sure your ON DEMAND/ Pay TV function is disabled.Password protect it to avoid quibbles over money.